Frequently Asked Questions

Everything you need to know about shopping authentic Japanese goods.

Where are your products shipped from?

All orders are processed and shipped directly from our warehouse in Osaka, Japan, to ensure authenticity and freshness.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide using reliable carriers like DHL, FedEx, and Japan Post. Shipping costs and delivery times vary by destination.

Are the products you sell authentic?

Absolutely. We source our products directly from reputable Japanese manufacturers and authorized distributors to guarantee 100% authenticity.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

What is your return policy?

We accept returns for unopened and unused items within 30 days of delivery. Please note that due to safety regulations, certain food and cosmetic items may be ineligible for return.

Will I have to pay customs duties or taxes?

Import duties and taxes are not included in the item price and are the responsibility of the recipient. We recommend checking with your local customs office for specific regulations.